Project Spotlight: Performance Management Framework

"What is it exactly that you do?"

My own family and friends sometimes struggle to understand my work. And maybe it's hard to describe because every new project is so different from the last one!

So, over the next few weeks I'm going to highlight some of the consulting projects I've completed recently to help you get a sense of what it's like to own a consulting business. And then maybe my mom & dad will be able to accurately describe what I do to their friends 😂

For this project, a client brought me on to streamline and improve their annual operational planning process, develop a performance management framework with a suite of key performance indicators (KPIs), and assist with quarterly reporting.

I interviewed all members of the senior leadership team and facilitated workshops to discuss priorities. I re-wrote a streamlined and actionable operational plan, established new relevant and meaningful KPIs, and built a custom Excel tool to track and report on progress against each priority.

With my help, the client gained significant clarity on operational priorities for the year and a concrete way to monitor and evaluate progress each quarter. This was a nerdy, fun and enjoyable project!